판매 및 환불정책

줌줌투어 판매, 취소 및 환불 정책 한글 소개
줌줌투어는 해외여행자들과 해외 프리랜스 여행가이드 또는 인바운드 여행사들을 빠르고 안전하게 연결해주는 온라인 여행 중개업자입니다.

줌줌투어의 본사가 호주 시드니에 위치해 있어 호주 법을 따르게 되어 있어 사이트의 이용약관이 영어로 되어 있는 점 양해 부탁드립니다.

취소 및 환불 정책의 한글 번역판은 아래와 같습니다.

이용약관과 관련 보충 설명이 필요하시거나 문의 사항이 있으시면 support@zoomzoomtour.com으로 연락주시면 최대한 빠른 시간내로 답변드리도록 하겠습니다.


취소 및 환불 정책
- 여행자가 예약확정 후 투어 개시일 이전에 예약을 취소하는 경우, 취소 통보 시점에따라 취소 수수료가 부과됩니다.
 취소 시점은 취소 요청서가 줌줌투어 플랫폼에 접수된 시간 또는 줌줌투어 플랫폼 내의 1:1 문의창을 통하여 취소 통보한 내용이 기록된 시간을 기준으로 합니다.
- 일정변경으로 인한 취소는 취소 요청 전에 여행도우미와 상의를 하셔서 날짜를 변경하시기를 권해드립니다.
 예약확정 후 여행도우미가 일정변경을 해 드릴 수 없어 발생하는 예약 취소는 취소/환불 규정에따라 수수료가 부과됩니다.
- 여행 일정 변경관련 사항은 여행도우미께 직접 문의해야합니다. 요청하시는 변경 내역에따라서 요금이 추가되거나 변경이 거부될 수 있습니다.
- 여행자가 예약확정 후 24시간 이내에 예약 취소를 요청하더라도, 최소 모객 인원이 있는 상품인 경우와 여행일이 48시간 이내인 경우 전액환불 대상에서 제외됩니다.

 수수료는 취소 환불 정책에따라 부과됩니다.
- 상품 설명내에 취소/환불에 관한 규정이 있는 경우 줌줌투어 최소/환불 규정보다 우선 적용됩니다.
- 여행자들은 예약 시 정해진 시간 또는 날짜 안에 약속된 장소로 나오지 않는다면 여행을 하지 못했다 하더라도 환불이 불가합니다.
- 입장권/티켓 상품의 경우는 구매후에는 일체 환불이 되지 않습니다.

- 날짜와 시간은 여행지 현지 시간을 기준으로 합니다.

- 투어일은 투어당일 오전 12:00를 기준으로 합니다.


취소 수수료 규정

1. 최소 모객 인원이 있는 그룹투어 상품

결제후 24시간 내 취소시

적용 안됨. 투어일 대비 취소 환불 규정과 동일

예약대기 상태

사유에 관계없이 전액환불

예약확정 상태에서는 아래 규정에 따라 환불 됩니다.


투어비 전액 결제시

투어비 예약금 결제시

고객 취소시

(변심 및 개인사정)

~30일전 : 취소비용 없음

취소비용

29~20일전 : 여행비 총액의 20%

19~8일전: 여행비 총액의  30%

7~3일전: 여행비 총액의 50%

3일~투어 시작일로부터  24시간 이내 : 여행비용 총액의 100% (환불 없음)

투어당일 : 여행비 총액의 100% (환불 없음)

~30일전 : 취소비용 없음

취소비용

29~20일전 : 예약비 총액의 50%

19~8일전: 예약비 총액의  75%

7~3일전: 예약비 총액의 100%(환불 없음)

3일~투어 시작일로부터  24시간 이내 : 예약비 총액의 100%(환불 없음)

투어당일: 예약비 총액의 100% 취소비 적용(환불 없음)

여행 도우미 취소시

(변심 및 개인사정)

결제 금액 전액 환불 + 투어날짜에 비례한 도우미 비용 추가환불

추가환불

30일전 : 없음

29~20일전 : 도우미 비용의 5% 추가환불

19~8일전 : 도우미 비용의 10% 추가환불

7~3일전 : 도우미 비용의 15% 추가환불

3일미만 : 도우미 비용의 20%  추가환불

결제 금액 전액 환불 + 투어날짜에 비례한 도우미 비용 추가환불

추가환불

30일전 : 없음

29~20일전 : 도우미 비용의 5% 추가환불

19~8일전 : 도우미 비용의 10% 추가환불

7~3일전 : 도우미 비용의 15% 추가환불

3일미만 : 도우미 비용의 20%  추가환불

천재지변등 쌍방에 책임이 없는 취소

결제 금액 전액 환불

(취소 증빙 자료 필요)

여행중

(고객 변심 및 개인사정)

환불 없음

여행중

(도우미 변심 및 개인사정)

결제 금액 전액 환불 + 도우미 비용의 20% 추가환불


2. 일반투어 상품(단독투어, 항시출발 그룹투어 상품)


투어비 전액 결제시

투어비 예약금 결제시

결제후 24시간 내 취소시

결제금액 전액 환불.

(투어 시작 일로부터 48시간 이내는 일반환불 규정 적용)

결제금액 전액 환불.

(투어 시작 일로부터 48시간 이내는 일반환불 규정 적용)

고객 취소시

(변심 및 개인사정)

~30일전 : 취소비용 없음

취소비용

29~20일전 : 여행비 총액의 10%

19~8일전: 여행비 총액의  20%

7~1일전: 여행비 총액의 30%

투어 시작일로부터  24시간 이내 : 여행비용 총액의 50%

투어당일 : 여행비 총액의 100% (환불 없음)

~30일전 : 취소비용 없음

취소비용

29~20일전 : 예약비 총액의 50%

19~8일전: 예약비 총액의  75%

7~1일전: 예약비 총액의 100%(환불 없음)

투어 시작일로부터  24시간 이내 : 예약비 총액의 100%(환불 없음)

투어당일: 예약비 총액의 100% 취소비 적용(환불 없음)

여행 도우미 취소시

(변심 및 개인사정)

결제 금액 전액 환불 + 투어날짜에 비례한 도우미 비용 추가환불

추가환불

30일전 : 없음

29~20일전 : 도우미 비용의 5% 추가환불

19~8일전 : 도우미 비용의 10% 추가환불

7~3일전 : 도우미 비용의 15% 추가환불

3일미만 : 도우미 비용의 20%  추가환불

결제 금액 전액 환불 + 투어날짜에 비례한 도우미 비용 추가환불

추가환불

30일전 : 없음

29~20일전 : 도우미 비용의 5% 추가환불

19~8일전 : 도우미 비용의 10% 추가환불

7~3일전 : 도우미 비용의 15% 추가환불

3일미만 : 도우미 비용의 20%  추가환불

천재지변등 쌍방에 책임이 없는 취소

결제 금액 전액 환불

(취소 증빙 자료 필요)

여행중

(고객 변심 및 개인사정)

환불 없음

여행중

(도우미 변심 및 개인사정)

결제 금액 전액 환불 + 도우미 비용의 20% 추가환불



3. 입장권, 티켓 상품


입장권/티켓 상품

결제후 24시간 내 취소시

취소 환불 없음

입장권/티켓 공급업체 자체 취소 환불 규정이 우선 적용되어 건강상의 이유라도 한불이 불가하오니 신중하게 구매하시기 바랍니다.

개별적으로 여행자 보험 가입을 권해드리며 보유하신 여행자 보험의 보상규정 내용을 확인 부탁드립니다.

고객 취소시

(변심 및 개인사정)

여행 도우미 취소시

(변심 및 개인사정)

해당 사항 없음

(해당 업체의 서비스 임시 중단등의 이유로 입장권/티켓 사용 불가시 해당 업체의 환불 규정을 준수합니다.)

천재지변등 쌍방에 책임이 없는 취소

결제 금액 전액 환불

(취소 증빙 자료 필요)

여행중

(고객 변심 및 개인사정)

환불 없음

여행중

(도우미 변심 및 개인사정)

해당사항 없음



* 추가환불 : 취소와 관련하여 고객께 제공하는 추가환불은 여행도우미가 부담함

** 도우미 비용 = 총 여행비용 - 줌줌투어 서비스 비용

*** 줌줌투어 서비스 비용 : 줌줌투어가 여행도우미에게 부가하는 서비스 비용

**** 전체 여행자 약관은 https://www.zoomzoomtour.com/tourtnc 에서 확인하실 수 있습니다.


건강상의 이유로 여행 취소

사고/질병/부고등의 이유로 취소 요청시 취소 요청 사유를 명시해 주시고 아래 안내해드린 입증서류를 당사에 제출해주셔야 합니다.

제출된 서류는 담당자 확인 후 객관적으로 확인이 되는 경우에 한하여 전액 환불처리가 진행됩니다. 1. 보행이나 운송수단 탑승이 불가능한 부상, 전염성 질병 등 여행자의 신체에 이상이 발생하여 투어 참가가 불가능함이 의료기관이 발급한 진단서에 의해  객관적으로 확인되는 경우 당사자 1인. 당사자가 여행자인 경우는 동행중 3촌 이내의 친족 포함. 단, 아래와 같은 입증서류를 당사에 제출하여야 합니다. * 진단서, 3촌 이내의 친족임을 확인할 수 있는 서류, 그 밖에 필요한 서류 2. 배우자 또는 직계 존비속이 신체 이상으로 3일 이상 병원(의원)에 입원하여 여행 출발 전까지 퇴원이 곤란한 경우 그 배우자 또는 보호자 1인.  단, 아래와 같은 입증서류를 당사에 제출하여야 합니다. * 진단서, 친족을 확인할 수 있는 서류, 그 밖에 필요한 서류 3. 3촌 이내 친족이 사망한 경우. 단, 아래와 같은 입증서류를 당사에 제출하여야 합니다. * 진단서, 3촌 이내의 친족임을 확인할 수 있는 서류, 그 밖에 필요한 서류 단, 티켓 상품의 경우는 티켓 공급업체 자체 취소 환불 규정이 우선 적용되어 위의 경우라 하더라도 환불이 불가합니다.개별적으로 여행자 보험 가입 진행을 권유드리며 보유하신 여행자 보험의 보상규정 내용을 확인 부탁드립니다. 추가 문의사항 또는 입증서류 전달은 support@zoomzoomtour.com 으로 이메일 부탁드립니다.



Terms of Sale
The Terms of Sale and Refund apply to purchases ("Vouchers") for tour activities, adventures, and local experiences made by ZOOMZOOM TOUR's merchant partners ("Merchants"), booking and scheduling various tour activities, local experiences, and adventures (“ZoomZoom Tour”).

Voucher Purchases - The Fine Print

Voucher purchases can only be made by users with a ZOOMZOOM TOUR account. You can create an account by either using Facebook Connect or by signing up for a ZOOMZOOM TOUR user account at zoomzoomtour.com while you are making your purchase.

Vouchers can be applied only to the specific activity offered by Merchant.

Limit one (1) Voucher per redemption. Only one Voucher can be used per order unless otherwise specified by the applicable Merchant.

Vouchers have no cash value. If used for items of lesser value, cash will not be refunded by ZOOMZOOM TOUR. Merchant refunds are at the applicable Merchant's sole discretion.

If you redeem a Voucher for less than its face value, you will not be entitled to a credit, cash or a new Voucher equal to the difference between the face value and the amount you redeemed, unless otherwise required by law. You will only be entitled to a continuing redemption value as noted above if the amount that you paid for a Voucher exceeds the amount you redeemed. Continuing redemptions are the responsibility of the applicable Merchant (not ZOOMZOOM TOUR).

Vouchers cannot be combined with any other vouchers, third party certificates, coupons, or promotions, unless otherwise specified by applicable Merchant.

Neither ZOOMZOOM TOUR nor the Merchants are responsible for lost or stolen Vouchers or Voucher reference numbers.


Voucher Refunds
- Change of mind: If you change your mind we recommend you to negotiate alternatives with the Merchant. In most cases they are flexible and may be exchanged to be used towards another trip.
- Any changes to your activities or experiences or adventures should be made directly with the Merchant. Fees may apply.
- If you fail to show at the booked time, or on the booked day of your trip, the Merchant will be unable to provide a refund or credit.
- Cancellation

Cancellation fees will be levied relative to the amount of notice given:

Voucher Refunds
- Change of mind: If you change your mind we recommend you to negotiate alternatives with the Merchant. In most cases they are flexible and may be exchanged to be used towards another trip.
- Any changes to your activities or experiences or adventures should be made directly with the Merchant. Fees may apply.
- If you fail to show at the booked time, or on the booked day of your trip, the Merchant will be unable to provide a refund or credit.
- Cancellation

Cancellation fees will be levied relative to the amount of notice given:



Ticket

Paid in full

Paid booking fees only

Cancellation within 24 hours of payment

No refund

Terms and Conditions of the supplier will be applied.

100% refund

(Normal cancellation policy applies if cancelled within 48 hours prior to the scheduled commencement of the Tour.)

100% refund

(Normal cancellation policy applies if cancelled within 48 hours prior to the scheduled commencement of the Tour.)

Cancellation by You(Change of mind or personal reason)

~30 days : 100% refund

Number of days prior to the scheduled commencement of the Tour and cancellation fee:

29~20 days : 10% of the total price

19~8 days: 20% of the total price

7~1 days : 30% of the total price

Within 24 hours prior tour day: 50% of the total price

Tour day : 100% of the total price (i.e. no refund)

~30 days : 100% refund

Number of days prior to the scheduled commencement of the Tour and cancellation fee:

29~20 days : 50% of the booking fee

19~8 days: 75% of the booking fee

7~1 days : 100% of the booking fee

Within 24 hours prior tour day: 100% of the booking fee

Tour day : 100% of the booking fee (i.e. no refund)

Cancellation by Merchant(Change of mind or personal reason)

Terms and Conditions of the supplier will be applied.

Number of days prior to the scheduled commencement of the Tour and refund amount:

~ 30 days : 100% + no Merchant fee

29-20 days: 100% + 5% of Merchant fee

19-8 days: 100% + 10% of Merchant fee

7-3 days: 100% + 15% of Merchant fee

Within 3 days and on the tour day: 100% + 20% Merchant fee

* Merchant fee = total tour price less booking fee.

Number of days prior to the scheduled commencement of the Tour and refund amount:

~ 30 days : 100% + no Merchant fee

29-20 days: 100% + 5% of Merchant fee

19-8 days: 100% + 10% of Merchant fee

7-3 days: 100% + 15% of Merchant fee

Within 3 days and on the tour day: 100% + 20% Merchant fee

* Merchant fee = total tour price less booking fee.

In the event of adverse weather conditions, equipment failure, or other reasonable and unforeseen circumstances

100% refund.

100% refund.


* All dates and times are based on local time.

** All cancellation requests should be submitted via Cancellation option on the Website.


Payment

Company accepts payments through the payment methods detailed on the applicable payment screen. Charges occur at the time of purchase or shortly thereafter. Company does not accept payment forms other than those specified on the applicable payment screen. User agrees to pay for its purchases through ZoomZoom Tour and agrees that Company may charge User’s selected payment instrument for any such payments. Company reserves the right to charge additional fees and service charges that may be charged to customers in connection with transactions on the Travel Service. Payments will be listed as “Native Signal” or “ZoomZoom Tour” on your credit card statement.

These Terms of Sale and Refund are void to the extent prohibited by law. These terms may change from time to time and and any such modifications will become effective once they are posted to the Site. It is your sole responsibility to check the Sites from time to time to view any such changes to the Terms.

We're here for you

Our goal is to help you find delightful travel experiences. If you have any issues, comments or feedback — please do not hesitate to contact us at support@zoomzoomtour.com. We are always striving to improve our service and welcome your input!


Privacy Policy

The Internet is an amazing tool. It has the power to change the way we live, and we're starting to see that potential today. With only a few mouse-clicks, you can follow the news, look up facts, buy goods and services, and communicate with others from around the world. It's important to ZoomZoom Tour to help our customers retain their privacy when they take advantage of all the Internet has to offer.

We believe your business is no one else's. Your privacy is important to you…and to us. So we'll protect the information you share with us. To protect your privacy, ZoomZoom Tour follows different principles in accordance with worldwide practices for customer privacy and data protection.

* We won’t sell or give away your name, mail address, phone number, email address, credit card number or any other information to anyone. * We’ll use state-of-the-art security measures to protect your information from unauthorized users.


NOTICE

We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you create a Registration ID on the site or when you download free software, enter a contest, order email newsletters or join a limited-access premium site. We use your Personal Information for four primary purposes:

* To make the site easier for you to use by not having to enter information more than once. * To help you quickly find software, services or information. * To help us create content most relevant to you. * To alert you to product upgrades, special offers, updated information and other new services from ZoomZoom Tour.


CONSENT

If you choose not to register or provide personal information, you can still use most of https://www.zoomzoomtour.com. But you will not be able to access areas that require registration.

If you decide to register, you will be able to select the kinds of information you want to receive from us by subscribing to various services, like our electronic newsletters. If you do not want us to communicate with you about other offers regarding ZoomZoom Tour products, programs, events, or services by email, postal mail, or telephone, you may select the option stating that you do not wish to receive marketing messages from ZoomZoom Tour.

ZoomZoom Tour occasionally allows other companies to offer our registered customers information about their products and services, using postal mail only. If you do not want to receive these offers, you may select the option stating that you do not wish to receive marketing materials from third parties.


We will provide you with the means to ensure that your personal information is correct and current. You may review and update this information at any time at the Visitor Center. There, you can:

* View and edit personal information you have already given us. * Tell us whether you want us to send you marketing information, or whether you want third parties to send you their offers by postal mail. * Sign up for electronic newsletters about our services and products. * Register. Once you register, you won't need to do it again. Wherever you go on http://www.zoomzoomtour.com, your information stays with you.


SECURITY

ZoomZoom Tour has taken strong measures to protect the security of your personal information and to ensure that your choices for its intended use are honored. We take strong precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

We guarantee your e-commerce transactions to be 100% safe and secure. When you place orders or access your personal account information, you're utilizing a secure server software SSL, which encrypts your personal information before it's sent over the Internet. SSL is one of the safest encryption technologies available.

In addition, your transactions are guaranteed under the Fair Credit Billing Act. This Act states that your bank cannot hold you liable for more than $50.00 in fraudulent credit card charges. If your bank does hold you liable for $50.00 or less, we'll cover your liability provided the unauthorized, fraudulent use of your credit card resulted through no fault of your own and from purchases made from us over our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

ZoomZoom Tour strictly protects the security of your personal information and honors your choices for its intended use. We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

Your personal information is never shared outside the company without your permission, except under conditions explained above. Inside the company, data is stored in password-controlled servers with limited access. Your information may be stored and processed in Australia or any other country where ZoomZoom Tour, its subsidiaries, affiliates or agents are located.

You also have a significant role in protecting your information. No one can see or edit your personal information without knowing your user name and password, so do not share these with others.


NOTICE TO PARENTS

Parents or guardians: we want to help you guard your children's privacy. We encourage you to talk to your children about safe and responsible use of their Personal Information while using the Internet.

The ZoomZoom Tour site does not publish content that is targeted to children. However, if you are concerned about your children providing ZoomZoom Tour any personal information without your consent, ZoomZoom Tour offers a Kids account. It allows parents to give parental consent for the collection, use and sharing of children’s (ages 12 and under) personal information online.

If for some reason you believe ZoomZoom Tour has not adhered to these principles, please notify us by email at support@zoomzoomtour.com, and we will do our best to determine and correct the problem promptly. Be certain the words Privacy Policy are in the Subject line.


ELECTRONIC PRODUCT REGISTRATION

When you buy and install a new product, we may ask you to register your purchase electronically. When you do, we merge your registration information with any information you've already left with us (we call that information your personal profile). If you haven't previously registered with us, we create a personal profile for you from your product registration information. If you ever want to review or update that information, you can visit the Profile Center, click on Update Profile, and edit any of the Personal Information in your profile. If you haven't already created a Registration ID, we will ask you to do so. This ensures that only you can access your information.

CUSTOMER PROFILES

As mentioned above, every registered customer has a unique personal profile. Each profile is assigned a unique personal identification number, which helps us ensure that only you can access your profile.

When you register, we create your profile, assign a personal identification number, then send this personal identification number back to your hard drive in the form of a cookie, which is a very small bit of code. This code is uniquely yours. It is your passport to seamless travel across https://www.zoomzoomtour.com, allowing you to download free software, order free newsletters, and visit premium sites without having to fill out registration forms with information you've already provided. Even if you switch computers, you won't have to re-register – just use your Registration ID to identify yourself.

What we do with the information you share

When you join us, you provide us with your contact information, including your name and email address. We use this information to send you updates about your order, questionnaires to measure your satisfaction with our service and announcements about new and exciting services that we offer. When you order from us, we ask for your credit card number and billing address. We use this information only to bill you for the product(s) you order at that time. For your convenience, we do save billing information in case you want to order from us again, but we don't use this information again without your permission.

We occasionally hire other companies to provide limited services on our behalf, including packaging, mailing and delivering purchases, answering customer questions about products or services, sending postal mail and processing event registration. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose.

ZoomZoom Tour will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on ZoomZoom Tour or the site; (b) protect and defend the rights or property of ZoomZoom Tour and its family of Websites, and, (c) act in urgent circumstances to protect the personal safety of users of ZoomZoom Tour, its Websites, or the public.